วิธีที่โมเดลจำแนก JEV จัดเส้นทางอีเมล

0k hear me out: JEV is a classification model, right? Say you get an email that says: “We were charged double.” JEV decides which department this should go ?? Billing or Technical Support. It doesn’t write a reply. Instead, it gives you scores. Like: Billing 90%, Support 10%