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So routet das JEV-Klassifikationsmodell E-Mails

JEV ist ein Klassifikationsmodell, das keine Antworten schreibt, sondern Abteilungswerte vergibt, z. B. Abrechnung 90 %, Support 10 %, für intelligentes Routing.

0k hear me out: JEV is a classification model, right? Say you get an email that says: “We were charged double.” JEV decides which department this should go ?? Billing or Technical Support. It doesn’t write a reply. Instead, it gives you scores. Like: Billing 90%, Support 10%

So routet das JEV-Klassifikationsmodell E-Mails 1
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