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JEV分类模型如何路由邮件

JEV是一个分类模型,不生成回复,而是为邮件分配部门分数,例如账单90%、技术支持10%,用于智能路由。

0k hear me out: JEV is a classification model, right? Say you get an email that says: “We were charged double.” JEV decides which department this should go ?? Billing or Technical Support. It doesn’t write a reply. Instead, it gives you scores. Like: Billing 90%, Support 10%

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