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Bagaimana model klasifikasi JEV merutekan email

JEV adalah model klasifikasi yang tidak menulis balasan, tetapi memberikan skor departemen, misalnya Penagihan 90%, Dukungan 10%, untuk routing cerdas.

0k hear me out: JEV is a classification model, right? Say you get an email that says: “We were charged double.” JEV decides which department this should go ?? Billing or Technical Support. It doesn’t write a reply. Instead, it gives you scores. Like: Billing 90%, Support 10%

Bagaimana model klasifikasi JEV merutekan email 1
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