The author tried implementing AI customer support with Jev for NHK subscription contract questions, using chat to determine whether the user should continue, take action, be exempted, or cancel; Jev handles selecting the next question based on user answers.
jevを利用したAIカスタマーサポートの実装を試しました 回答者のNHK受信契約に関する設問に対し、チャットを続けると回答者が契約継続/手続き必要/免除可能/解約可能のどれに該当するかを教えてくれます jevが担う範囲は下記2点 ・ユーザ回答に対する次の設問の選択
The author shares a Jev usage insight: it seemed tricky at first, but clicked when framed as 'not letting the AI write text.' Using inquiry handling as an example, the conventional approach dumps everything on GPT or Claude to analyze, while Jev takes a different approach.
The prototype uses AI to estimate hesitation or interest from cursor back-and-forth movements or lingering before clicking, observing customer demeanor and supplementing explanations or suggesting comparisons.
The author built an e-commerce real-time customer service demo using Jev and gpt-live-1, which instantly suggests recommended products based on the user's speech during a conversation, delivering a great experience.
